Legal

Terms of service

Last updated: 25 April 2026

These terms apply when you use Chiefpa as a tenant — the business operating an account and connecting messaging channels. By signing in to a Chiefpa dashboard or connecting a channel, you agree to them.

What we provide

Chiefpa is an AI-assisted customer-conversation platform. We provide:

• An isolated tenant environment with an inbox, calendar, customer wiki, and approval workflow.
• Connectors for WhatsApp, Messenger, Instagram, Telegram, email, and web channels.
• AI-generated drafts for inbound messages, learned over time from your approvals.
• Optional auto-send on patterns you have explicitly promoted.
• Daily backups of your data to a private GitHub repository.

What you agree to

You agree to use Chiefpa only for lawful business communications. Specifically, you will not:

• Send unsolicited bulk messages, spam, or any content prohibited by the messaging channels you connect (Meta, WhatsApp, Telegram, etc.).
• Impersonate another business or individual.
• Harass, threaten, defraud, or discriminate against any recipient.
• Upload content that infringes copyright, trademark, or other rights.
• Attempt to extract another tenant's data, reverse-engineer the platform for a competing product, or interfere with our infrastructure.

You are responsible for ensuring you have the legal basis (consent, contract, or other lawful ground) to message any individual. Chiefpa enforces channel-specific compliance windows (for example, Meta's 24-hour customer-service window) but cannot judge whether you originally had consent to the conversation.

AI drafts and auto-pilot

Drafts produced by the AI are suggestions. You are responsible for what is sent on your behalf. When you promote a pattern to auto-send, replies of that pattern fire automatically — and you remain responsible for those replies, with the same legal effect as if you had sent them yourself. The system retains a full audit trail and lets you demote any pattern back to manual at any time.

AI drafts can contain errors, including factual errors. We encourage you to review each draft until you trust the pattern. The 5-approvals-across-5-days threshold for auto-pilot eligibility is a starting heuristic, not a guarantee.

Suspension and termination

We may suspend your account if we reasonably believe you are violating these terms, abusing the messaging channels, or putting our infrastructure at risk. We will give you notice where possible and a reasonable opportunity to cure, except where the violation is severe (illegal content, active abuse, security breach).

You may cancel at any time by emailing privacy@chiefpa.com. Your data is retained for a 30-day grace period during which you can request a full export, then deleted as described in the Privacy policy.

Disclaimers

Chiefpa is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, or that AI drafts will be accurate. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the maximum extent permitted by law, Chiefpa's aggregate liability arising from or related to the service (whether in contract, tort, or otherwise) will not exceed the amount you paid to us in the 12 months preceding the event giving rise to the liability, or SGD 100, whichever is greater. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption.

Indemnity

You agree to indemnify Chiefpa against claims arising from messages you send through the platform that violate these terms or applicable law.

Governing law & venue

These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute arising from these terms or your use of Chiefpa.

Changes to these terms

Material changes will be posted here with a new "Last updated" date and, for active tenants, notified by email. Continued use of Chiefpa after a material change constitutes acceptance of the updated terms.

Contact

Questions about these terms: privacy@chiefpa.com.